General Questions
1. What is LeatherFinery?
LeatherFinery is an online store offering high-quality Leather products at the best prices. We strive to provide excellent customer service and a seamless shopping experience.
2. How can I contact customer support?
You can reach us via:
Email: support@leatherfinery.com
Phone: Currently Not Available
Contact Form: Contact Us
Ordering & Payment
3. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Revolut Pay, Apple Pay, Google Pay, and other secure payment gateways.
4. Can I modify or cancel my order after placing it?
Once an order is placed, it is processed quickly. Please contact us as soon as possible if you need changes. If the order has not been shipped, we will do our best to accommodate your request.
Shipping & Delivery
5. Where do you ship to?
We ship globally, so don't worry.
6. How long does shipping take?
Shipping times vary based on location and selected shipping method:
Standard Shipping: 5 to 6 Days
Express Shipping: 3 to 5 Days
7. How can I track my order?
Once your order is shipped, we will send you a tracking link via email. You can also track your order in the My Account section.
Returns & Refunds
8. What is your return policy?
We offer a 7-day return policy. If you’re not satisfied with your purchase, you can return it in its original condition. Check our Return Policy page for details.
9. How do I request a refund?
If eligible, you can request a refund by contacting us via email with your order number. Refunds will be processed within 5 business days.
Account & Privacy
10. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save payment details, and receive exclusive offers.
11. How secure is my personal information?
We use industry-standard security measures to protect your data. Payments are securely processed using encrypted transactions.
Product & Stock
12. Are your products authentic?
Yes, we guarantee that all products sold on our website are 100% authentic and sourced from reputable suppliers.
13. What if the item I want is out of stock?
If an item is out of stock, you can sign up for restock notifications on the product page or contact us for availability updates.
Loyalty & Discounts
14. Do you offer discounts or promotions?
Yes, we offer seasonal discounts, flash sales, and exclusive promotions for our newsletter subscribers.
15. How can I use a discount code?
Enter your discount code at checkout in the designated field. If the code is valid, the discount will be applied automatically.